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Refund Policy

We like to be as good as our customers and give them all the benefits they need.

Reimbursement of the amounts in case they have changed or something for a particular reason did not go into the relationship with us, or for other or more known reasons, is their right and must also take into account some aspects that involve various third parties.

Every client of ours has the right to request the return of the money through a written email or by opening a ticket.

How's it going?

We will refund to our clients the amounts due under the following conditions:

  • if he received anything other than what he ordered;
  • if it has received damaged or damaged transport;
  • if he has received in the package a quantity other than the one ordered;
  • if he did not receive the goods during the set time, except for the extensions of the courier's time
  • other reasons, not yet mentioned here

For restitution you must follow the steps as follows:

  • Through the ticket system
    1. Open Ticket
    2. Add to attachment: Invoice, Return Declaration, Observation Declaration
    3. Write about your reason of refund
  • By email
    1. Send e-mail to communicate address
    2. E-mail include: Invoice, Return Declaration, Observation Declaration
    3. Reason of Refund
    4. Details for your bank account
    5. Feedback
  • By fax
    1. Send fax to communicate number (see on site)
    2. Fax include: Invoice, Return Declaration, Observation Declaration, Reason of Refund, Details for your bank account
  • By postal address
    1. Send to postal address
    2. E-mail include: Invoice, Return Declaration, Observation Declaration
    3. Reason of Refund
    4. Details for your bank account
    5. Feedback

After receiving or receiving all the details, we will process your request and we will always communicate your condition.